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Education

Missouri state University 

Master of Business Administration | July 2016

Graduate Certificate in Management

 

Missouri State university

Bachelor of Science | International Business Administration | May 2015

Minors in Chinese and Asian Studies

Magna cum laude in the Honors College

 

qingdao University

Semester abroad studying Chinese language and culture, resulting in a basic working proficiency in Mandarin Chinese.


Experience

CoxHealth

Patient Experience Consultant | August 2017 - Present

  • Collaborate closely with leadership to identify, plan, implement, and sustain improvement strategies as it pertains to patient experience satisfaction
  • Support the organization in achieving and sustaining the strategic goals specific to CoxHealth's service delivery expectation of providing a consistent and high level of service to our patients, families, and visitors
  • Collaborate with employees at all levels of the organization, clinical and non-clinical, by providing coaching, consultation, encouragement, and applied accountability to influence delivery of excellent patient experiences

City Year, Inc.

AmeriCorps Member and Change Agent | August 2016 - June 2017

  • Coached, tutored, and mentored 14 eighth grade students to improve their classroom behavior, attendance habits, and coursework grades
  • Consulted with management and faculty to plan whole school and individual student supports
  • Led a team of 6 corps members to plan and implement an after school program for 20 middle schoolers
  • Produced pubolic relations and marketing materials for the organization as a part of Red Jacket Reporters

College of Business | Missouri State university

Graduate Assistant | August 2015 - Present

Semester One

  • Assisted management, insurance, and marketing professors prepare to teach remotely at Missouri State University's partner campus at Liaoning Normal University in Dalian, China; particularly focusing on academic integrity principles

Semester Two

  • Live on-site in Dalian, China interacting daily with over 100 Chinese and international students pursuing a general business degree from the LNU-MSU College of International Business
  • Facilitate class lectures and assignments while holding office hours and aiding students with understanding of the coursework

 

office of admissions | Missouri State University

University Ambassador | February 2012 - July 2015

  • Collaborated with the Office of Admissions to promote Missouri State University
  • Provided relevant information to groups of 10-20 prospective students and parents on two hour tours of the campus
  • Scheduled and create prospective students' visit day itineraries, providing excellent customer service
  • Assisted the Office of Admissions in any necessary administrative duties as assigned

 

study away programs | missouri state university

Global Ambassador | August 2014 - May 2015

  • Advised students preparing to engage in study away opportunities via exchange, affiliate, faculty-led, and independent avenues in over 70 countries
  • Developed and maintained a new archiving system as the Study Away office transitioned to digital record-keeping

 

course hero, inc. 

Business Development Intern | August - December 2013

  • Applied and honed business development, marketing, and communication strategies to drive visibility of the Course Hero Knowledge Drive on the Missouri State University campus, a philanthropic initiative that has donated 95,000+ books to children abroad.
  • Managed and led a team of 26 students to help strengthen the academic resource that Course Hero provides, while also increasing the use of the Course Hero site among friends and peers. This team collected 722 documents to donate 72 books over 8 weeks.

Organizations

Missouri state university toms initiative

Public Relations Chair | August 2014 - Present

  • Increase awareness of the organization on campus
  • Run the organization's three social media accounts
  • Implemented the promotional activities for the One Day Without Shoes event in April, 2015

 

Alpha Kappa psi, Lambda Rho

Vice President of Professional Programs | Fall 2014

  • Coordinated professional events for a membership of 50+
  • Expanded the chapter's professional network, especially within the local Springfield, MO area
  • Initiated the planning and implementation of a new suit drive to benefit the students of Missouri State University

Vice President of Management Attainment | 2013

  • Led the service committee and keep records of members' service hours
  • Completed grade checks and chapter forms to be reported to nationals
  • Assisted the president in making administrative decisions that affect over 60 active members

Annual Charity Golf Tournament Co-Chair | Spring 2013

  • Established relationships with sponsors and donors
  • Negotiated an event contract with Deer Lake Golf Course in Springfield, Missouri
  • Created a promotional plan for the event reaching out to alumni, faculty, and the community
  • Event resulted in $1,583 raised for Children's Miracle Network Hospitals of CoxHealth

 

beta gamma sigma

Member since October 2013

Beta Gamma Sigma is the international honor society serving business programs accredited by AACSB International - The Association to Advance Collegiate Schools of Business. Membership in Beta Gamma Sigma is the highest recognition a business student anywhere in the world can receive in a business program accredited by AACSB International.

 

Convoy of hope

Hands of Hope volunteer since September 2011 | Lead Volunteer since May 2015

Convoy of Hope is a faith-based organization with a driving passion to feed the world. They do so through: international children's feeding initiatives, community outreaches, disaster response, and partner resourcing. 


Awards and Honors

dean's distinguished scholar

College of Business | Missouri State University | April 2015

 

outstanding senior in management

College of Business | Missouri State University | April 2015

 

CITIZEN SCHOLAR AWARD FINALIST

Missouri State University | December 2013

The Citizen Scholar Award was initiated in 2007 as a special Board of Governors program to recognize outstanding citizen scholars at Missouri State University.

 

distinction in public affairs

Missouri State University | April 2013

  • Became further educated on the pillars of Ethical Leadership, Cultural Competence, and Community Engagement
  • Developed a project within a team of 8 focusing on the contemporary social issue of hunger and nutrition in low income environments 
  • Presented findings and conclusions to university student leaders and administration

 

Presidential scholarship recipient

Missouri State University | February 2011